Return and Exchange policy FAQ
Eligible items may be returned for store credit. Depending on the availability, some items may be exchanged. Once your return has been accepted and approved, a store credit will be issued within 3-5 business days. Store credit does not expire.
How do I return?
- Visit our returns center http://ftbboutique.returnscenter.com
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- Within 14 days from the date of delivery
- In unused and resellable condition
- In the original packaging with all the tags intact, if applicable
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Discounted items (if applicable)
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you. If no replacement is available, a refund will be issued in the form of store credit.
What are the refund options?
The following refund options are supported:
- Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us.